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Customer Service

Experience service with personality

National recognizes that every customer interaction presents an opportunity to take action in making your job easier. We take great pride in providing a level of service that delivers quick, accurate information all while experiencing Furniture with Personality.

When you call National, you'll talk to team members that genuinely care about the success of you and your organization. Personal attention and customer-focused thinking will be evident from "Hello, Welcome to National" all the way through "Thank You for choosing National, have a great day!"

To ensure you encounter world-class service, National customer service representatives are certified and guided by our five pillars of service. Our certification program entails levels of expertise that foster a collaborative environment full of product knowledge and overall National capabilities. Plus, we have a dedicated government team well versed in handling the intricacies of purchasing under GSA contracts.

Finally, the customer service team has set standards based on their five pillars of service that enable us to be more than customer service and become advisors and a valuable resource that you can depend on.

Communication - Listen first to understand the situation and then deliver clear, relevant responses

Delivering Confidence - Accurate and prompt information every time

Personal Expression - Letting our personality shine through genuine people

Insightfulness - Proactive thinkers that constantly seek the optimal outcome

Exceed Expectations - Experience that little extra something that makes National shine

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