CASE STUDY

Mutual 1st Federal Credit Union

Omaha, NE

The Design Plan

Mutual 1st Federal Credit Union is a full-service financial cooperative in Omaha, Nebraska. They were tasked with merging the operations of two locations into one new building, while introducing a new brand identity and expanding their charter as a community credit union.

Employee productivity and customer comfort were the two top priorities of this project. The finished space needed to complement the established brand of Mutual 1st Federal, but also allow for growth and attract new customers.

After a visit to National’s Chicago showroom, the design team at Mutual 1st Federal selected Escalade casegoods for executive offices and Arrowood casegoods with Mix-it seating for open work areas. Reno lounge seating and Escalade occasional tables were chosen to add comfort and style to the reception and lobby areas.


“We had purchased National products in the past and have been very satisfied...National offers a

cost-effective, quality solution that will last.”

Tim Renert, Executive Vice President and CFO

 

The Results

At the grand opening, Mutual 1st Federal directors introduced their community to the new full-service retail branch and administrative offices. Customers are enjoying improved drive-through services, easier physical access to the customer lobby, and the new overall brand image. The credit union has built equity and has better control of their operating costs. National is proud to have been chosen to serve the institution’s ongoing effort to realize a vision as the premier financial service provider in the Omaha metro area.