FAQs | National Office Furniture

How do I purchase National furniture if I'm not a dealer? ▲
Use our Dealer Locator to find a dealer near you.
Where do I send COM/COL to be to be evaluated? ▲
To confirm that a COM fabric is applicable to National seating, mobile peds, and cushions, send an 8" x 10" memo sample for COM approval to:

National Office Furniture
Attn: COM Administrator
1600 Royal Street
Jasper, IN 47546

To confirm that a COL is applicable to National seating, send a 4" x 4" memo sample for COL approval to:

National Office Furniture
Attn: COM Administrator
1600 Royal Street
Jasper, IN 47546
Where do I send COM/COL to be applied to my order? ▲
To help expedite your order, we recommend the supplier include: Dealer Name, Dealer Purchase Order Number and National Models Numbers.

Ship prepaid to:

National Office Furniture
340 East 11th Avenue
Jasper, IN 47546
How do I request a fabric sample? ▲
Dealer's can order National fabric samples free of charge. Log in to the website and under the Dealer Tools section, select Order Literature + Promotional Merchandise. If you are not a National Dealer, please contact customer service at 800.482.1717 to request a sample.

To request a sample of an Alliance graded-in fabric, please contact the fabric manufacturer directly.
Where can I find a listing of Alliance Graded-in Fabrics? ▲
Information about National's Alliance Partner Program and the fabrics graded-in can be found under the "Materials" section.
Where can I find a list of all current National fabrics? ▲
National's current fabrics can be found on the Seating Upholsteries page under the "Materials" section.
How can I purchase yardage of National's in-line fabrics? ▲
National offers a Cut Yardage Program in which all National textiles and leathers are available for purchase. Information on our Cut Yardage Program can be found within the "General Information" section of our Seating Price List. Visit our Price List page for more information.
Where can I check to see if a COM fabric has already been approved? ▲
Use our COM Approval Search tool under "Material Resources" to find out if a COM has already been evaluated.
Where can I find COM yardage requirements for National seating? ▲
This information can be found in the National Seating price list. Access the COM Yardage Requirements section in the back of the National Seating Price List on our Price Lists page for this information.
Who can I talk to about electronic ordering? ▲
Contact National Customer Service or email us at EDI@NationalOfficeFurniture.com
Where can I purchase National furniture? ▲
National products can be purchased through our network of authorized dealers. Visit our Dealer Locator to find a National dealer.
Where can I check the status of my orders? ▲
As a dealer, you can check status of your orders by logging in to the website. Once logged in, click on "Dealer Tools" in the top heading then click on "Check Order Status."
Where do I submit my order? ▲
All orders can be electronically submitted, sent via fax to 866.418.8516 or scanned and emailed to orders@nationalofficefurniture.com. Please do not send orders to a personal email in case someone is out of the office and cannot forward your request. We’d hate to see your order delayed.
How do I request a product modification? ▲
To request a product modification, please complete a product modification form.
What can I use to clean my furniture? ▲
Visit the Material Care page to find out what products can be used to clean National furniture.
How do I adjust my chair? ▲
Learn how to adjust your National chair on the Adjusting Your Chair page under the "Resources" section.
Where can I get a replacement part? ▲
If you are an authorized National dealer, you can find this information by logging in to our website. A list of serviceable parts can be found under the "Dealer Tools" section then clicking on "Service Parts."

If you are the owner of the product, you can locate a National dealer using our Dealer Locator and they can assist you in ordering the correct part.
What is National’s warranty? ▲
Our Warranty
Where can I get National product symbols? ▲
Revit and AutoCAD symbols of National products can be found under the Resources section of the website.
Where do I find product lead times? ▲
Product Lead Times can be found under the Resources section. Please note the lead time details at the bottom of the page that shows situations where specific models or materials are on extended lead time.
Which National products are part of the Quick Delivery Program? ▲
A listing of Quick Delivery products can be found under the "Products" section by click on Quick Delivery Products.
Where can I get a listing of National products on Federal Contract? ▲
For specific products on GSA contract, access the National Products by SIN Code listing on the Federal Government page, or for a general listing of series that are on GSA contract, visit our Federal Government Products page.